MANAGEMENT CONFLICT AND MEDIATION AS A MEANS OF ITS RESOLUTION

Abstract

In order to investigate the specifics of conflict in public administration and the application of the mediation method for its resolution, the article examines the essence of conflict in the organization, the essence of mediation, its participants, components, stages, its dichotomous nature and the specifics of its use in the process of conflict resolution in public administration. It was found that the conflict has a double nature – negative consequences that in the conditions of the organization separate the team, create a destructive atmosphere; and positive, which are manifested in the unity of a team of managers to solve a complex problem, that is, they create an already constructive atmosphere. That is, mediation involves collective decision-making with the correct choice of its option, which will be generally acceptable to the parties to the dispute. The role of the head of the institution is also defined as important. It was concluded that to resolve the conflict in the management organization, in particular, in the process of making a management decision, positive features of mediation are needed – team cohesion, joint activity, development of selfawareness and understanding of others. At the same time, decisions are made both collectively and with the participation of the head of the institution. In the democratic world, mediation has long been known as a method of out-of-court conflict resolution, which involves the voluntary consent of the parties to the dispute precisely to the use of mediation, their free choice of a mediator-mediator, their cooperation in order to reach a generally acceptable solution. Therefore, it is also necessary to introduce mediation in Ukraine, because it is simple and convenient for the subjects, it can be terminated by them at any time. In public administration, with the help of collective discussion, general problems are solved, appropriate decisions are made, which can affect not only the activity of a separate administrative institution, but also the image of the state in general.