OPTIMIZATION OF WAREHOUSE ENTERPRISE OPERATIONS IN PROVIDING SERVICES TO CUSTOMERS
DOI:
https://doi.org/10.35546/kntu2078-4481.2025.4.1.30Keywords:
warehouse enterprise, optimization, simulation model, personnel management, international transportation, cargoAbstract
The article analyzes the organization of a warehouse enterprise’s operations in the process of customer service. The relevance of the study is determined by the need to develop well-founded recommendations for planning the number of staff, considering the duration of warehouse service provision. To achieve this goal, a simulation model of the warehouse enterprise’s functioning during customer service was applied, implemented using the GPSS World simulation automation system. The model allows for the determination of warehouse service duration and the assessment of personnel requirements considering according to the main operational areas of the enterprise. The modeling process considers the duration of individual operations at each stage of warehouse service performed by employees during the handling of foreign trade cargo. In addition, the model includes parameters for the probability of errors and delays in the service provision process, as well as the average duration of downtime associated with correcting identified deficiencies. This makes it possible to estimate the additional personnel workload resulting from error correction across all types of operations. The practical application of the proposed simulation model provides an opportunity to improve the efficiency of the organization and planning of operations of warehouse enterprises in interacting with customers. The use of the model also allows for determining the duration of warehouse services during foreign trade operations, considering the performance indicators of the enterprise’s personnel. The results of modeling the operation of a warehouse enterprise make it possible to determine the required number of personnel, the level of employee workload, the probability of service failure, and to assess the throughput capacity of the relevant infrastructure facility. In addition, the simulation results allow for comparing two alternative warehouse operation strategies: one that considers errors in the service process and one that does not. This simulation model makes it possible to determine the optimal number of employees by functional areas of activity in accordance with the level of demand for warehouse services from customers. An advantage of the study is the practical applicability of the obtained results to support management decisions on planning the activities of a warehouse enterprise, considering the available human resources and material and technical base that ensures the performance of various operations. Analysis of the obtained characteristics of the warehouse enterprise’s operations in the context of foreign trade indicates significant differences in the duration of individual service stages depending on the presence of errors in the workflow.
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