ANALYSIS THE MEANS OF CONTROLLING AND MANAGING THE QUALITY OF CARGO CARRIAGE BY ROAD TRANSPORT

Abstract

The article is devoted to an overview of scientific research on the quality of road freight transport in Ukraine. The most common methods and means of ensuring quality management are considered. The concept of service quality is explained, and classical and modern methods of quality management are also considered. At the same time, ensuring service quality in freight transport remains an important task in the modern world, as it has a direct impact on cargo safety, customer satisfaction, environmental protection and, in general, on the economic development of the country. The analysis revealed a considerable number of developments and research findings aimed at describing and analysing the characteristics of the quality management process. It emphasises the importance of the freight forwarders' approach to implementing the quality management process in transport. As a result, the industry faces major challenges and issues that require additional attention and in-depth research. It also points out important aspects that need to be considered when analysing this area. It is pointed out that despite the numerous developments in the application of the logistics approach to the quality management of products or transport services, the problem of integrating quality management and logistics requires clarification of the theoretical basis for its implementation and the definition of the basic principles of its formation. The possibility of using modern scientific methods to implement quality controls and satisfactorily manage the quality of freight transport, develop risk mitigation strategies and improve infrastructure to ensure the reliability and efficiency of road transport is emphasised. The use of these technical solutions in the automotive industry will make it possible to increase the efficiency of processes for the quality management of road freight transport without major financial outlay.